General Terms and Conditions

1. Scope of these Terms and order of contractual documents

These General Terms and Conditions (the "Terms") apply to the live speech recognition, machine translation, subtitling and related event support services provided under the name TransIAlt LIVE by Péter Gazsó, sole trader (the "Provider"). The Provider's details are available in the Legal notice.

The Terms set out the standing conditions of the legal relationship between the Provider and the party ordering the service (the "Client"), applied identically to every event. The Terms do not apply on their own: for each Event the parties conclude an Individual Contract that refers to these Terms and that contains the specific conditions of the Event, the commercial terms and the stipulations requiring separate acceptance. By signing the Individual Contract these Terms become part of the parties' agreement.

The service is available only to a Client acting within the scope of its business or professional activity. The Provider does not conclude contracts under these Terms with a client qualifying as a consumer.

The contractual documents shall be interpreted consistently with one another. In the event of a difference or conflict the following order of precedence applies: in matters concerning the processing of personal data, the data processing agreement; in matters of confidentiality, the confidentiality agreement; the Individual Contract signed by the parties and its annexes, including the stipulations separately and expressly accepted; in the specific technical, timing, service and fee conditions of the given Event, the accepted quotation; in all other matters, these Terms.

The Individual Contract or the quotation may depart from the data protection, confidentiality, liability or intellectual property provisions of these Terms only if the departure expressly identifies the affected clause of these Terms, unambiguously sets out the differing provision, and both parties have accepted it separately and in a verifiable manner.

These Terms do not contain the cancellation and rescheduling fees or the commercial terms. Those are set out in the Individual Contract and require separate, express acceptance.

2. Definitions

Event: the conference, presentation, training, workshop, function, online broadcast, meeting or other occasion named in the quotation, at the date, duration and venue specified therein. Several consecutive event days qualify as one Event if the quotation so provides.

Quotation: a document issued by the Provider with a unique identifier that contains the service, technical, timing and fee conditions of the given Event and states the version of the Terms applicable to it.

Individual Contract: the service contract or order form signed by the parties for the given Event, which refers to these Terms and which contains the commercial terms, the cancellation fees and the stipulations requiring separate acceptance.

Service: the live speech recognition, machine translation, subtitling, display, export and technical operation activity specified in the accepted quotation.

Output: exclusively the subtitle, translation, text export, extract or summary expressly designated in the accepted quotation as deliverable.

Event Content: all audio signals, speech, presentations, background materials, images, video, subtitles, translations, attendee data and other content relating to the Event.

Contributor: a natural person, subcontractor or other service provider lawfully engaged by the Provider in performance.

3. Subject and nature of the service

The Provider recognises what is said at the Event by automated speech recognition, translates it by machine translation, and displays the translated text in real time as subtitles.

The system displays only the translated, target-language text. The Provider does not publish the source-language text, and the subtitles are not overlaid on the content of the presentation: they appear on a separate display, in a dedicated band of the projection, or on the attendees' own devices, in the manner specified in the quotation.

The Provider is obliged to perform only the services specified in the quotation. Additional services, additional work or extended service time not included in the quotation require a separate agreement and separate remuneration.

As regards the live service the Provider owes an obligation of due care: it prepares and operates the ordered system and service with the professional care that may reasonably be expected. Where the quotation also includes the preparation of an Output to be delivered afterwards, in that respect the Provider's obligation of result extends to delivering the Output specified in the quotation by the deadline.

4. Quotation, ordering and conclusion of the contract

The Provider prepares an individual quotation on the basis of the Event data. The quotation states its period of validity and the version of the Terms applicable to it.

The contract comes into existence when the parties sign the Individual Contract; if the parties do not sign on the same day, on the day of the later signature. By signing the Individual Contract the Client declares that it has read these Terms and accepts them as binding.

The version of the Terms applicable to the Client is the one identified in the Individual Contract. If the Individual Contract does not identify a version, the version in force on the day the contract comes into existence applies. The quotation states, for information, the version in force at the time it was issued; if the Terms change between the issue of the quotation and the signing of the contract, the parties record in the Individual Contract which version they accept. Any subsequent amendment of the Terms does not affect contracts already concluded.

A material change to the date, duration, venue, programme, language requirements or technical conditions of the Event is possible only with the Provider's written acceptance, and the Provider is entitled to charge the documented additional costs and the fee difference arising from it.

A request made on site or orally does not in itself amend the contract. An amendment is valid if the parties have mutually accepted it in writing, in a verifiable manner.

5. The Client's obligations to cooperate

The Client shall make available to the Provider, in good time, the information, decisions and materials necessary for preparing and performing the service, in particular the programme of the Event, the languages, the contact persons, and the names and technical terms.

The Client shall ensure that, before the Event begins, a suitably authorised on-site contact person is available who can take decisions within a reasonable time on questions affecting the performance of the service.

The Client warrants that it is entitled to authorise the use of the audio signals, presentations, speech materials, images, video, signs, personal data and other Event Content handed over or made accessible to the Provider, and the automated processing thereof necessary for performing the service.

The Client shall notify without delay any change affecting a material condition of the Event, as well as any error or outage noticed during the Event.

If the Client performs this obligation late, defectively or incompletely, the Provider's deadline for performance is extended by the duration of the delay, the Provider is entitled to charge the documented additional costs arising from it, and is not liable for any resulting error or outage.

6. On-site and technical conditions

The Client shall make available in good time the technical and on-site conditions to be provided by it under the quotation, in particular a clean audio source and audio connection, power supply, on-site access, a surface for displaying the subtitles and a safe working environment.

The Provider is able to provide the internet connection with its own equipment. Where the venue provides a wired or wireless connection, the Provider uses it through its own network device, in which the mobile networks of two different operators are also available at the same time, and in the event of a network fault the system switches to the working connection.

Where the subtitles are displayed on the attendees' own devices, the Client is responsible for the attendees' internet access, including the capacity of the on-site guest network, unless the quotation expressly makes this the Provider's task.

Where the quotation or a separate agreement provides for a technical test, the parties carry it out before the Event at an agreed time. Remedying any deficiency identified during the test that falls within the Client's sphere of control is the Client's task.

7. Performance, handover and certificate of completion

The live service is deemed performed if, during the service period specified in the quotation, the Provider made the ordered system and service available and operated it with the professional care that may reasonably be expected.

The service period may be extended only with the Provider's consent and subject to its availability, against the fee specified in the quotation or separately confirmed. Delay by the Client or by a third party engaged by it, a later start or suspension of the programme does not extend the service time and does not reduce the service fee.

The Client shall notify the Provider's designated contact person without delay of any error, outage or material deterioration in quality noticed during the live service, as soon as it becomes aware of it.

A minor error or short disturbance of the service that did not prevent the basic purpose of the Event and the substantive usability of the service does not entitle the Client to reject performance as a whole or to withhold the entire fee.

Where the quotation also includes the preparation of an Output to be delivered afterwards, the Provider delivers it in the format and by the deadline specified in the quotation. The Client shall communicate any objection concerning the Output in writing, with specific reasons, within a reasonable time from delivery.

Where the Client is obliged to issue a certificate of completion, it shall issue it within 3 working days of performance, or within the same period state its objection in writing with specific reasons.

8. Fees, invoicing and payment

For the services performed, the Provider is entitled to the service fee specified in the accepted quotation. The amount and nature of the fee and the value added tax data are contained in the quotation.

Unless otherwise agreed, the service fee covers only the services, equipment, personnel and service period specified in the quotation.

Where the quotation provides for the payment of an advance, the Client shall pay it within the deadline specified in the quotation or on the advance invoice. In the absence of a written statement by the Provider to the contrary, the Provider is obliged to hold the date of the Event definitively only after the advance has been paid on time.

The Provider issues the invoice in electronic form and sends it to the e-mail address given by the Client, to the receipt of which the Client consents. Payment is by bank transfer. The payment deadline is, in the absence of a different agreement, 8 days from the issue of the invoice.

In the event of late payment the Provider is entitled to charge default interest under the Hungarian Civil Code, the flat-rate recovery cost under the applicable legislation, and its documented recovery costs exceeding that amount.

If the Client fails to pay the advance or any other fee due before the Event even within the extended deadline set in a payment notice, the Provider is entitled to withdraw from the contract or terminate it with immediate effect; the resulting failure of the Event qualifies as a cause arising within the Client's sphere of control.

9. Cancellation and rescheduling

The Client shall communicate in writing the cancellation, rescheduling or material alteration of the Event. The communication takes effect on the day it verifiably reaches the Provider.

The amount of the cancellation fee, according to bands corresponding to the time of cancellation, is set out in the Individual Contract. The Client accepts this provision separately and expressly in the Individual Contract; these Terms do not establish a cancellation fee.

In addition to the cancellation fee, the Provider's already committed, documented and reasonable non-refundable costs towards third parties shall be reimbursed, to the extent that they do not form part of the basis for calculating the cancellation fee. Any advance paid is set off against the cancellation fee and the reimbursable costs.

Rescheduling the Event is possible only with the Provider's written acceptance and subject to its free capacity. The Provider is not obliged to accept the new date; if it cannot undertake it, the change qualifies as a cancellation. If it accepts, it is entitled to charge its documented additional costs and the fee difference corresponding to the changed conditions.

If performance fails for a reason arising within the Provider's sphere of control, the Provider refunds any fee already paid in respect of the service not performed.

10. Limitations of the AI-based operation

The service, namely speech recognition, machine translation and subtitling, is carried out in whole or in part by automated systems based on artificial intelligence, operating in real time.

The Client acknowledges that the result may contain inaccuracies, delay, synchronisation differences, mistranslation or omissions. This is influenced in particular by audio quality, microphone use, speakers talking simultaneously or sharing one audio source, the speaker's pronunciation and pace, specialised language, abbreviations, proper names, and the acoustic and network conditions at the venue.

The Provider does not guarantee a latency figure for the subtitles, because the circumstances above affect it differently from event to event.

The result of the service does not qualify as a certified, official, notarial or court translation, an authentic record, human interpreting or a proofread translation, and does not replace those where legislation, an authority or the purpose of use requires a certified or human-made translation.

The subtitles do not qualify as an accessibility certificate or as fulfilment of a statutory accessibility obligation.

11. Human supervision and intervention

Throughout the Event an operator supervises the technical operation of the service: the audio input, the connections and the display. The operator's task is to detect technical faults and to intervene where possible.

The operator does not edit or proofread the content of the translated text live. The language quality of the translation is governed by the provisions of these Terms on the limitations of the AI-based operation.

In the event of an operational fault or service outage noticed during the Event, the Provider shall take the restoration measures that may reasonably be expected.

12. Defective performance and remedies

The Provider performs defectively if, at the time of performance, the service it provides does not meet the requirements expressly specified in these Terms and in the quotation. Linguistic inaccuracy arising from automated speech recognition, machine translation or subtitling does not in itself qualify as defective performance, unless the quotation sets an express requirement in that respect.

In the event of defective performance the Provider is entitled, as a first step, to repair the defect or to re-perform the defective part of the service, where this is possible and reasonable having regard to the nature of the service, the date of the Event and the circumstances of the case.

The Client may not rely on a defect, or on a consequence of a defect, whose repair it did not make possible, or which could have been avoided or reduced by timely notification and reasonable cooperation.

13. Liability and limitation of liability

The injured party shall take the measures generally expected in the given situation to prevent and mitigate damage.

The Provider is not liable for any error, service outage, delay or deterioration in quality that arises from the delay, omission or defective data supply of the Client or of a person engaged by it; from a fault in the audio source, sound system, internet connection, power supply or on-site infrastructure provided by the Client; from an unannounced change of programme, language, venue or technical conditions; from a fault in a network, communication or third-party service outside the Provider's reasonable control; or from an event of force majeure, provided that the Provider has taken the measures that may reasonably be expected of it.

The Client acknowledges that the result of automated speech recognition, machine translation and subtitling may contain inaccuracies, mistranslation, omissions or delay. The Provider is not liable for damage arising from the use of the Output without independent verification, or from a business, financial or legal decision based on it.

To the extent not prohibited by mandatory law, the Provider is not liable for lost profit, loss of revenue, loss of business opportunity, economic loss arising from damage to reputation, loss of data, or for indirect or consequential damage.

The Provider's total liability for damages in connection with this legal relationship, regardless of the number of damage events and legal titles and in aggregate, shall not exceed 100% of the total net service fee specified in the quotation for the Event concerned. The Client accepts this limitation separately and expressly in the Individual Contract.

The exclusions and limitations set out in this clause do not apply to damage caused intentionally, to a breach of contract causing damage to human life, physical integrity or health, or to cases in which mandatory law does not permit the exclusion or limitation of liability.

The limitation of liability forms an essential part of the remuneration and the allocation of risk between the parties, and the service fee has been determined taking these limitations into account.

14. Contributors and sub-processors

The Provider is entitled to engage contributors, subcontractors, technical service providers or other third parties in performance. The Provider is liable for the performance of the person engaged as if it had acted itself.

Owing to the nature of the service, the Provider may engage in particular cloud infrastructure, speech recognition, machine translation, artificial intelligence, communication and IT service providers.

The current list of sub-processors handling personal data, and the conditions for engaging, approving and replacing them, are set out in the data processing agreement. The Provider makes the list available at the Client's request.

Engaging a contributor or a sub-processor does not release the Provider from the obligations it has undertaken.

15. Confidentiality

The parties shall treat as confidential any non-public information that comes to their knowledge during the preparation and performance of the contract, and shall use it or make it accessible to authorised persons only to the extent necessary for performance.

The detailed conditions of confidentiality are set out in the separate confidentiality agreement concluded between the parties. In matters of confidentiality, in the event of a difference, the provisions of the confidentiality agreement prevail.

The use of the Client's name, logo and the fact of the cooperation for reference purposes is governed by the rules set out in the confidentiality agreement. The Provider does not refer to the cooperation as a reference without the Client's prior consent.

16. Data protection

In processing personal data the parties shall comply with the applicable data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

Where the Provider processes personal data on behalf of the Client during performance, the Client qualifies as controller and the Provider as processor. The detailed conditions of processing are set out in the separate data processing agreement, and in data protection matters its provisions prevail.

The Client is responsible for ensuring that the personal data, voice and communications of the attendees of the Event may lawfully be handed over to the Provider and processed for the purpose of the service, and that the data subjects receive appropriate privacy information.

Where the Provider processes personal data not on behalf of the Client but for its own purposes, in particular for contact, invoicing or the fulfilment of a legal obligation, it acts as an independent controller in that respect. This is governed by the Privacy notice.

The transparency information concerning the artificial intelligence used in the service is set out in the AI disclosure.

17. Intellectual property and rights of use

These Terms do not affect the rights attaching to content handed over to the Provider that is under the entitlement of the Client or of a third party. The Client grants the Provider a licence to use these to the extent necessary for performance and for the duration of performance.

The Client declares that it is entitled to authorise the use of the materials it hands over, and is liable for third-party claims arising from the infringing nature of the materials or instructions it provides.

The TransIAlt LIVE system used for performance, including its software, artificial intelligence solutions, user interface, database structure, configuration, workflow and methodology, is the intellectual property of the Provider or its licensors. These Terms do not grant the Client a software licence, access or operating rights, nor any right to install, copy, transfer, modify or reverse engineer the system.

By paying the full service fee the Client acquires rights of use only in respect of the Outputs expressly designated as deliverable in the quotation.

18. Force majeure

Force majeure means a circumstance outside the reasonable control of the party concerned, not reasonably foreseeable at the time of conclusion of the contract and not avoidable by the measures that may be expected in the given situation, which prevents performance. This may include in particular natural disaster, fire, flood, official restrictions imposed because of an epidemic, war, act of terrorism, civil unrest, national or regional energy or communications outage, serious cyberattack or transport restrictions.

A party's financial difficulty, lack of capacity, lack of workforce, a simple breach of contract by its subcontractor, or a technical fault that could have been avoided by proper maintenance or security measures does not in itself qualify as force majeure.

The party invoking force majeure shall inform the other party in writing without undue delay and shall take the measures that may reasonably be expected to mitigate the consequences.

If, because of force majeure, the service cannot be performed on the original date, performance on a new date is not automatic: the parties consult on the new date, the Provider's availability and the costs incurred until then. If force majeure makes performance permanently impossible, either party is entitled to terminate the contract in writing, and the parties settle accounts.

19. Termination of the contract and settlement

The contract is concluded for the performance of a specific Event and therefore cannot be terminated by ordinary notice. Cancellation and rescheduling initiated by the Client are governed by the clause of these Terms on cancellation and by the Individual Contract.

Either party is entitled to terminate the contract in writing with immediate effect if the other party materially breaches the contract and fails to remedy the breach within the reasonable deadline set in a written notice. The contract may also be terminated without prior notice if the breach is by its nature incapable of remedy, if the other party refuses to perform a material obligation, if performance becomes unlawful, impossible or unsafe, if the other party seriously breaches its confidentiality, data protection or intellectual property obligations, or if the Client fails to meet its payment obligation even within the extended deadline.

On termination of the contract the Client shall pay the consideration for the services duly performed up to termination, the fee for the documented preparatory work carried out until then, the reasonable and documented costs incurred on the Provider's side that are not otherwise recoverable, and the applicable cancellation or other fee. Any advance paid shall be set off; the Provider refunds the difference within 8 days of the closing of the settlement.

The Provider hands over the Outputs completed up to termination and due for delivery after payment of the fees covered by the settlement. It returns or securely deletes the materials handed over by the Client, at the Client's choice. The deletion or return of personal data may not be made conditional on payment of the fee; this is governed by the data processing agreement.

Termination does not affect claims that arose before termination, or those provisions which by their nature apply after termination as well, in particular those relating to payment, settlement, confidentiality, data protection, intellectual property and liability.

20. Governing law and disputes

These Terms and the legal relationships arising from them are governed by Hungarian law, in particular by Act V of 2013 on the Civil Code.

The parties shall settle disputed questions primarily by good-faith consultation. The party initiating the dispute shall communicate to the other party in writing the substance of the dispute and the solution it proposes.

If the parties cannot settle the dispute within fifteen days of receipt of the written notice, either party is entitled to turn to the competent Hungarian court. The obligation to consult does not prevent either party from seeking interim relief in urgent cases or from enforcing its claim within a preclusive time limit.

21. Miscellaneous provisions

The parties send their notices and legal statements to the contact address or e-mail address specified in the Individual Contract. An e-mail is deemed delivered when it becomes accessible in the addressee's mail system. Any change in contact details shall be notified to the other party in writing without undue delay.

Cancellation, rescheduling, termination of the contract, notice due to material breach and any material claim shall be communicated in writing, in a verifiable manner.

The Provider is entitled to amend these Terms unilaterally. The amended Terms take effect on the date stated at the time of publication and apply exclusively to orders accepted after their entry into force. For orders already accepted, the version identified in the quotation and in force at the time the order was accepted continues to apply throughout.

If any provision of these Terms is invalid or unenforceable, this does not affect the validity of the remaining provisions. Failure or delay in exercising a right does not constitute a waiver of that right.

Neither party is entitled to transfer its rights or obligations to a third party without the other party's prior written consent, except for the Provider's engagement of contributors. This does not affect the assignment of monetary claims under the applicable legislation.

The Individual Contract, these Terms, the accepted quotation and the data processing and confidentiality agreements concluded between the parties together contain the parties' entire agreement on the subject of the service and supersede earlier oral or written discussions and agreements on the same subject. In the event of a difference between the documents, the order of precedence under clause 1 applies.

The Individual Contract may be signed in several counterparts and also by electronic means. The legal effect of electronic counterparts and signatures shall be assessed under the applicable legislation.

The clause headings serve clarity only and do not affect the interpretation of the provisions.

22. Version history and earlier versions

This address always returns the version currently in force. Earlier versions remain available unchanged at permanent addresses, so that an earlier quotation or individual contract can be traced back later: version 1.0 at /aszf-archiv/v1-0, and further versions following the same pattern. The quotation always states which version applies to it.